Shipping Information

Delivery Timeframes:
Our shipping process is designed to ensure prompt and reliable delivery of your jewellery across Egypt. Delivery times are carefully calculated to provide you with the most efficient service possible.

Delivery Zones and Timelines:

• Metropolitan Areas (Cairo, Giza & Alexandria): 3-5 business days
• Additional Governorates: Up to 7 business days

Order Tracking:
Stay informed about your purchase by:

• Requesting order tracking via Instagram or email
• Providing your unique order number
• Receiving real-time updates on your shipment's status

Important Shipping Guidelines:

• Package Inspection: In compliance with shipping company policies, packages should remain sealed until the courier's departure
• Order Completeness: We process and deliver orders in their entirety
• Partial deliveries are not available
• You may choose to receive the complete order or request a full refund

Additional Information:
For comprehensive details about potential returns or refunds, please review our dedicated Returns and Refunds policy. We are committed to ensuring your complete satisfaction with every purchase.

Customer Support:
Should you have any questions about your delivery, please contact our customer service team via Instagram or email. We're here to assist you throughout your shopping experience.