Returns & Exchanges

Returns:
At Rubies Jewels, we are committed to delivering exceptional quality and customer satisfaction. We process returns exclusively for items with manufacturing defects to ensure you receive a product that meets our rigorous standards.

Return Conditions:

Defect Verification: Returns are accepted only for confirmed design or manufacturing defects

• Notification Timeline: Report any defects within 48 hours of order receipt
  
• Documentation: Provide clear photographic evidence of the defective item
  
• Communication Channels: Contact our customer service via email or Instagram
  
• Pickup Process: We will arrange complimentary courier pickup within 3 business days
  
• Refund Method: Full payment will be transferred upon receipt and verification of the returned item
  

Exchanges:
We understand that sometimes a product may not perfectly meet your expectations. Our exchange policy is designed to provide flexibility and convenience.

Exchange Guidelines:

• Exchange Window: Requests accepted within 3 days of order receipt
  
• Submission Process: Contact our customer service with:
  * Detailed exchange request
  * Photographs of the item
  * Clear explanation for the exchange
• Processing Time: New item will be dispatched within 5-7 business days

Shipping Fees:

• Standard exchange: Shipping fees apply
• Mistaken/Incorrect Item: No additional shipping charges

Important Packaging Requirements:
- Return/Exchange items must be:

• In pristine, original condition
• Presented in the original, undamaged packaging
• Free from signs of use or wear

By following these guidelines, we can ensure a smooth, efficient returns and exchanges process that protects both our customers and our commitment to quality.